Privacy Policy

Last Updated: May 14, 2026

This Privacy Policy explains how Onsite Wastewater Inspections LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information collected through www.CheckMySeptic.com, online forms, appointment requests, scheduling tools, email, phone, text message, service requests, inspection communications, payment processes, advertising platforms, and related business operations.

By using our website, submitting information, scheduling services, requesting a quote, making payment, or communicating with us, you acknowledge this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

  • name;

  • phone number;

  • email address;

  • mailing address;

  • property address;

  • billing information;

  • appointment details;

  • service request details;

  • property access information;

  • septic system information;

  • number of bedrooms;

  • property use and occupancy information;

  • prior reports, pumping records, repair records, permits, as-built plans, photos, documents, and related records;

  • transaction-related information involving buyers, sellers, brokers, attorneys, lenders, property managers, tenants, or owners;

  • communications sent by email, form submission, phone, voicemail, text message, scheduling platform, or other method.

We may also collect website and technical information, including:

  • IP address;

  • browser type;

  • device information;

  • pages visited;

  • time spent on pages;

  • referral source;

  • approximate location based on technical data;

  • cookie identifiers;

  • advertising identifiers;

  • analytics data;

  • form interaction data;

  • website performance data.

Information Collected Through Squarespace

Our website is hosted by Squarespace. Squarespace may collect information necessary to provide hosting, security, analytics, website functionality, performance measurement, and related platform services.

Depending on the website settings and integrations used, Squarespace may collect or process site usage information, visitor data, cookies, analytics information, form submissions, scheduling information, payment-related data, and other technical information.

Squarespace’s own privacy and cookie practices are governed by Squarespace’s policies. Visitors should review Squarespace’s applicable policies for additional information about how Squarespace processes information through its platform.

Advertising, Analytics, and Social Media Information

We may use third-party tools and advertising platforms, including Google, Facebook, Instagram, Meta, Squarespace analytics, Google Analytics, Google Ads, Meta Pixel, retargeting tools, conversion tracking, call tracking, form tracking, and related technologies.

These tools may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services, targeted advertising, remarketing, analytics, attribution, ad personalization, audience creation, and campaign performance reporting.

These platforms may use cookies, pixels, tags, scripts, device identifiers, advertising identifiers, IP addresses, browser information, page visit data, form interaction data, and similar technologies.

How We Use Information

We may use information to:

  • respond to inquiries;

  • provide estimates and service information;

  • schedule, confirm, perform, document, and follow up on services;

  • prepare reports, forms, invoices, receipts, appointment confirmations, and service records;

  • communicate with clients, property owners, buyers, sellers, real estate agents, attorneys, lenders, property managers, tenants, pumpers, engineers, laboratories, contractors, municipal officials, Boards of Health, MassDEP, and other parties reasonably involved in a service or transaction;

  • submit required forms or information to applicable regulatory authorities;

  • process payments;

  • verify authority, access, property information, and service requirements;

  • provide customer service;

  • maintain business records;

  • improve website performance and user experience;

  • analyze advertising performance;

  • deliver, measure, and improve advertising on Google, Facebook, Instagram, and related platforms;

  • prevent fraud, misuse, unauthorized access, and abuse;

  • comply with law, regulation, professional obligations, court orders, subpoenas, insurance requirements, or legal process;

  • protect the Company’s rights, property, safety, payment rights, and ability to defend claims.

How We Share Information

We do not sell personal information in the ordinary sense of selling customer lists for money.

However, some privacy laws may define certain advertising, analytics, retargeting, or tracking activities as “sharing,” “targeted advertising,” or “sale” of personal information. Because this website may use Google, Facebook, Instagram, Meta, advertising cookies, retargeting pixels, and analytics technologies, certain website activity may be disclosed to those platforms for advertising, measurement, personalization, or analytics purposes.

We may share information with:

  • Squarespace and website hosting providers;

  • scheduling platforms;

  • payment processors;

  • email, phone, text, and communication providers;

  • Google, Google Analytics, Google Ads, and related Google services;

  • Meta, Facebook, Instagram, Meta Pixel, and related Meta services;

  • advertising and marketing service providers;

  • analytics providers;

  • pumpers, contractors, excavators, engineers, laboratories, water testing vendors, installers, and maintenance providers;

  • Boards of Health, MassDEP, municipal officials, and other regulatory authorities;

  • attorneys, accountants, insurers, collection vendors, and business advisors;

  • buyers, sellers, owners, brokers, attorneys, lenders, tenants, property managers, and authorized agents reasonably involved in the requested service or transaction;

  • law enforcement, courts, regulators, or government authorities where required or appropriate.

For official Title 5 inspections and other regulated services, inspection-related information may be submitted to or shared with the applicable approving authority where required or appropriate.

Payment Information

Payments may be processed by third-party payment processors or platform providers. We may receive payment confirmation details, invoice information, transaction status, billing contact information, and related records.

We do not control every aspect of third-party payment processing systems and are not responsible for the privacy practices, security practices, downtime, fees, errors, or policies of third-party payment providers.

Communications Consent

By submitting a form, requesting information, scheduling an appointment, making payment, or communicating with us, you authorize us to contact you by phone, email, text message, voicemail, mail, scheduling platform, or other reasonable communication method regarding your inquiry, appointment, inspection, report, invoice, payment, service request, regulatory submission, or related matter.

You are responsible for providing accurate contact information and promptly notifying us of any changes.

Cookies and Tracking Technologies

We use cookies, pixels, analytics tools, advertising tools, and similar technologies as described in our Cookie Policy. Please review our Cookie Policy for more information.

Data Retention

We may retain business, inspection, service, payment, communication, advertising, analytics, regulatory, and legal records for as long as reasonably necessary to operate the business, comply with legal or regulatory obligations, resolve disputes, enforce agreements, defend claims, maintain insurance records, and preserve professional documentation.

Inspection-related records may be retained for extended periods because septic system information, property transfers, regulatory decisions, legal disputes, insurance issues, and repair histories may arise years after the original service date.

Data Security

We use reasonable administrative, technical, and operational safeguards to protect information. However, no website, email system, scheduling platform, advertising platform, payment processor, hosting provider, or electronic transmission method can be guaranteed to be completely secure.

You should avoid sending highly sensitive information by unsecured email or website form unless necessary.

Your Choices

You may contact us to request access to, correction of, or deletion of certain information, subject to legal, regulatory, business, reporting, insurance, accounting, and recordkeeping requirements.

You may also control certain cookies and tracking technologies through browser settings, device settings, platform-specific privacy settings, Google ad settings, Meta/Facebook/Instagram ad settings, and any cookie banner or consent tool available on our website.

Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no uniform industry standard for responding to such signals, our website may not respond to all Do Not Track signals. You may use browser controls, device settings, and cookie consent tools to manage certain tracking preferences.

Children’s Privacy

Our website and services are intended for adults, property owners, buyers, sellers, real estate professionals, attorneys, lenders, property managers, and other parties involved in property-related services. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date. Continued use of the website or continued communication with us after updates are posted constitutes acknowledgment of the updated policy.

Contact

Questions about this Privacy Policy may be directed to:

Onsite Wastewater Inspections LLC
Bridgewater, MA 02324
Phone: (781) 630-7322
Email: Inspections@CheckMySeptic.com