Terms and Conditions

Onsite Wastewater Inspections LLC

Last Updated: May 15, 2026

1. Acceptance of Terms

These Terms and Conditions apply to all services provided by Onsite Wastewater Inspections, LLC (the "Company," "we," "us," or "our"), including Title 5 inspections, septic evaluations, reinspection’s, post-repair reviews, I/A O&M visits, water-supply-related coordination, consulting, and related wastewater services.

By scheduling services, submitting an appointment request, signing an estimate or agreement, making payment, authorizing work, allowing site access, or permitting us to proceed, Client agrees to these Terms. A signed inspection agreement, written change authorization, estimate, invoice, booking confirmation, and written service description are incorporated into these Terms. If terms conflict, the signed inspection agreement or written change authorization controls.

2. Limited Scope of Services

Our services are limited to the written scope ordered. A Title 5 inspection is a limited inspection of observable and reasonably accessible system conditions at the time of inspection and is performed for the applicable regulatory purpose.

Our services are not a warranty, guarantee, engineering design review, survey, environmental site assessment, legal opinion, repair design, cost estimate, or promise of future system performance. A passing inspection does not mean the system is new, defect-free, maintenance-free, properly sized for future use, or guaranteed to support a sale, financing, expansion, change of use, or approval.

3. Client Authority and Responsibilities

The person scheduling or authorizing service represents that they have authority to order the work, authorize access, provide information, and receive communications. Client is responsible for owner approvals, tenant/occupant notice, keys, gate codes, pet restraint, safe access, and all permissions needed for the appointment.

Client must provide complete and accurate information about the property, use, bedrooms, systems, wells, prior reports, permits, pumping records, known failures, repairs, component locations, utilities, hazards, tenants, pets, locked areas, and access restrictions. Missing or inaccurate information may result in additional fees, delay, incomplete service, revised reporting, rescheduling, or cancellation.

4. Site Access and Preparation

Unless we agree otherwise in writing, Client must make all relevant septic tanks, covers, lids, risers, distribution boxes, pump chambers, treatment units, cleanouts, leaching areas, wells, basement plumbing, and related areas exposed, accessible, unlocked, and safe before the appointment.

If components are buried, blocked, frozen, flooded, paved over, locked, unsafe, undocumented, or difficult to locate, we may stop work, perform limited access work, coordinate outside work, reschedule, issue an incomplete report, or charge additional fees.

5. Yard Disturbance, Holes, and Restoration

Client authorizes reasonable probing, hand digging, uncovering, cover/lid access, and backfilling of inspection holes when reasonably necessary to locate, expose, access, inspect, or evaluate wastewater system components.

Client understands this may disturb soil, grass, mulch, plantings, landscaping, walkways, patios, pavers, driveways, fences, irrigation, drainage, low-voltage wiring, invisible pet fencing, buried electrical/data lines, propane lines, private utilities, and other improvements. Client must identify and mark private utilities, irrigation, pet fencing, buried lines, restricted areas, easements, property lines, and hazards before work begins.

We are not responsible for ordinary or incidental yard disturbance, inspection holes, settlement, turf damage, plant damage, finish restoration, or damage to hidden or undisclosed private utilities or improvements, except to the extent caused by our gross negligence or willful misconduct. Unless expressly included in writing, restoration is limited to reasonably backfilling inspection holes with excavated soil when practical. Loam, seed, sod, mulch, planting, irrigation repair, invisible fence repair, hardscape repair, finish grading, and landscape restoration are not included.

6. Multiple Systems, Wells, and Third Parties

The quoted fee applies only to the system and service disclosed at booking. Additional systems, shared systems, cesspools, tight tanks, pump chambers, grease traps, I/A systems, commercial systems, accessory dwelling systems, detached-building systems, abandoned systems, wells, water testing, or unusual site conditions may require additional work and fees.

Pumping, excavation, cover removal, repairs, engineering, surveying, water testing, laboratory analysis, municipal file research, and similar services may be performed by independent third parties. Unless expressly included in writing, third-party services and fees are not included. We are not responsible for third-party acts, omissions, workmanship, pricing, scheduling, damage, delay, conclusions, reports, recommendations, or approval decisions.

7. Payment, Cancellation, and Additional Fees

Payment is due as stated in the booking platform, invoice, estimate, proposal, or written agreement. If no term is stated, payment is due at or before inspection. We may withhold client copies and non-regulatory deliverables until payment is received in full, where legally permitted.

At least 48 hours' notice is required to cancel or reschedule. Late cancellations, no-shows, denied access, locked properties, unsafe sites, unprepared sites, unavailable components, or Client-controlled delays may be charged up to 100% of the scheduled service fee plus incurred third-party or administrative charges.

Additional fees may apply for multiple systems, buried or inaccessible components, excessive digging/probing, return visits, winter access, pumping coordination, excavation coordination, water testing, well research, municipal coordination, rush requests, revised reports, reinspection’s, post-repair reviews, and incomplete or inaccurate Client information.

8. Reports, Regulatory Submissions, and Communications

Reports will be prepared on the applicable Massachusetts Title 5 or Company-approved form for the service ordered. Required regulatory submissions will be made when required by law. Nothing in these Terms limits, delays, or waives any legally required submission to a Board of Health, MassDEP, or other approving authority.

Client authorizes us to communicate and share inspection-related information with owners, buyers, sellers, brokers, attorneys, lenders, Boards of Health, MassDEP, pumpers, excavators, engineers, laboratories, installers, and other parties reasonably involved in the inspection, transaction, repair, or regulatory process. Field comments are preliminary; the written report controls. Delivery or filing of a report does not create third-party reliance rights unless we separately agree in writing.

9. Safety, Weather, Reinspection’s, and Delays

We may stop, delay, limit, suspend, or reschedule work if conditions are unsafe, unsuitable, inaccessible, frozen, flooded, obstructed, or outside our reasonable control. No Company representative is required to enter a tank, cesspool, tight tank, pump chamber, confined space, unsafe excavation, unstable structure, or unsafe area.

Reinspections, follow-up visits, post-repair reviews, revised reports, supplemental reviews, return visits, and additional municipal communications are separate services and subject to additional fees unless expressly included in writing. We are not responsible for closing delays, lender delays, rate-lock issues, buyer/seller disputes, loss of use, transaction impacts, laboratory delays, municipal delays, third-party delays, weather, frozen ground, high groundwater, inaccessible components, or other conditions outside our reasonable control.

10. No Warranty and Liability Limit

To the fullest extent permitted by law, we make no express or implied warranty and are not responsible for hidden defects, inaccessible components, undocumented systems, future performance, seasonal groundwater variation, future use, transaction outcomes, regulator decisions, third-party information, or conditions occurring after inspection.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to a service shall not exceed the amount paid to us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including failed transactions, closing delays, rate-lock losses, diminution in value, lost profits, loss of use, or emotional distress.

11. Indemnification

Client shall defend, indemnify, and hold harmless the Company and its owners, managers, members, employees, inspectors, agents, representatives, consultants, and contractors from claims, costs, damages, liabilities, fines, penalties, attorney fees, and expenses arising from Client information, lack of authority, denied access, tenant/owner/buyer/seller/broker/lender/attorney disputes, site hazards, undisclosed wells or utilities, unsafe conditions, third-party work, system misuse or alteration, or Client breach of these Terms, except to the extent caused by our gross negligence or willful misconduct.

12. Governing Law, Severability, and Electronic Acceptance

These Terms are governed by Massachusetts law. Any dispute shall be handled in Massachusetts unless otherwise required by law. Venue shall lie in the Massachusetts state or federal court serving Plymouth County, Massachusetts, unless the Company elects the county where the property is located or another forum required by law.

If any provision is invalid or unenforceable, the remaining provisions remain effective, and the invalid provision shall be modified to the minimum extent necessary to preserve its intent. Electronic acceptance through online scheduling, checkbox acknowledgment, email approval, payment, authorization, or site access has the same effect as a signature.